ex333 Privacy Policy

1.1 What Types of Information We Collect

The following categories of information may be collected during registration, transactions, and use of services on the ex333 Platform:

• Identity Information: Full name, date of birth, national identity card number or passport number.
• Contact Information: Email address, mobile number, and current address.
• Financial Information: bKash, Nagad, Rocket, or Upay account details (for transaction verification purposes only).
• Technical Information: IP address, device type, browser version, operating system, and access time.
• Usage Information: Your browsing history, gaming activity, preferences, and session duration.
• Communication Records: Messages exchanged with our support team via live chat or email.

1.2 Purpose of Data Collection

We collect this information because it is essential for the proper operation of our services. The main purposes are:

• Account creation, verification, and secure maintenance.
• Processing deposits and withdrawals (minimum deposit ৳500, minimum withdrawal ৳1,000).
• Preventing fraud, complying with anti-money laundering (AML) regulations, and ensuring responsible gaming.
• Improving the gaming experience and offering relevant bonuses and promotions.
• Providing 24/7 customer support in Bengali.
• Detecting and remedying security breaches.

2.1 Sharing Information with Third Parties

ex333 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology Partners: With software and infrastructure service providers required to operate the Platform, under strict confidentiality agreements.
• Legal Obligations: To comply with applicable laws of Bangladesh, court orders, or demands from government regulatory bodies.
• Fraud Prevention: To ensure the security of the Platform and to investigate unlawful activity.

2.2 International Data Transfers

Our server infrastructure may be located in multiple countries. Any international data transfer is carried out through strict security protocols and end-to-end SSL encryption. Our privacy standards also apply to your information stored on third-party servers.

3.1 What Cookies Are and Why They Are Used

Cookies are small text files that our Platform stores in your browser. ex333 uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and verifying security tokens — the Platform will not function without these.
• Performance Cookies: Monitoring page load speed, error detection, and overall Platform performance.
• Functionality Cookies: Remembering your preferred language, theme, and display settings.
• Analytics Cookies: Analyzing user behavior to improve the gaming experience.

3.2 Managing Cookies

You can delete cookies or stop accepting new cookies from your browser settings at any time. However, disabling certain essential cookies may cause some features of the Platform to not work properly.

ex333 applies industry-leading technical and organizational measures to protect your information. The key components of our security framework are:

• SSL/TLS Encryption: All data transfers between the Platform and your device are protected by 256-bit SSL encryption.
• Data Storage Security: Sensitive information stored on servers is kept in encrypted form.
• Access Controls: Only authorized personnel can access your information, and only on a need-to-know basis.
• Regular Security Audits: Regular security reviews are conducted to identify and address system vulnerabilities.
• Two-Factor Authentication (2FA): An additional verification layer is available to protect your account.
• Fraud Detection: Unusual activity is automatically monitored and alert notifications are sent.

While we take all reasonable protective measures, no digital system is completely immune to intrusion. If a security incident occurs, we will notify affected users in a timely manner and take remedial action.

ex333 retains your information only for as long as necessary. We follow the policies below when determining retention periods:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Certain information may be retained for a defined period after account closure to meet legal and regulatory obligations.
• Financial Transaction Records: Transaction records are retained for an extended period for fraud prevention and legal compliance.
• Obsolete Data: Data that is no longer needed is securely deleted or anonymized.

As a user of the ex333 Platform, you have the following rights over your own personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: If your information is incomplete or incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though legal obligations may limit this right.
• Right to Restrict Processing: In certain circumstances you may request that processing of your information be suspended.
• Right to Data Portability: The right to receive your information in a structured and commonly used format.
• Right to Object: The right to object to the processing of your information for specific purposes.

To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat.

The ex333 Platform is intended for adults aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age verification is a required step during the registration process.

If we are informed that a minor has provided information, we will immediately close that account and delete all associated data. If you have any concerns related to minors, please contact us at [email protected].

With your consent, we may contact you by email about relevant bonus offers, promotions, and Platform updates. Each marketing email includes an unsubscribe link. You may at any time:

• Stop marketing communications by clicking the unsubscribe link in any email.
• Change your communication preferences from your account settings.
• Request to stop communications by emailing [email protected].

Even if you opt out of marketing communications, essential transaction-related communications such as deposits, withdrawals, and security alerts will continue.

The ex333 Platform does not contain any links to third-party websites. However, our payment gateway partners (bKash, Nagad, Rocket, Upay) are governed by their own privacy policies. ex333 is not responsible for how your information is handled on the platforms of these third-party service providers. We recommend reviewing the privacy policy of the relevant payment service.

ex333 reserves the right to update this Privacy Policy over time in line with changes in technology, law, and business requirements. If any significant changes are made:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email.
• For important changes, consent may be requested again at the time of login.

Continuing to use the Platform after an update will be considered as your agreement to the revised policy. We therefore recommend reviewing this page regularly.

ex333 uses user data to ensure responsible gaming. If our system detects concerning signs in your gaming patterns (such as excessive time spent or frequent deposits), we may proactively reach out to you and suggest setting limits. This use of data is done for your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.