ex333 Terms and Conditions

1 General Provisions and Eligibility

These Terms and Conditions ("Terms") apply to the use of the ex333 platform and all services, games and content included within it. By registering an account at ex333 or continuing to use the platform, you agree to fully accept and comply with the following terms.

• You must be at least 21 years of age and a legally capable individual.
• ex333 reserves the right to change, amend or update these terms at any time.
• Updated terms will take effect from the moment they are published on the website.
• Continuing to use the platform will be considered as your acceptance of the updated terms.

2 Account Registration and Eligibility

To open an account at ex333, you must meet the following eligibility requirements and provide accurate information.

1. Each individual may open only one account. If multiple accounts are detected, all accounts will be suspended.
2. All information provided at registration (name, date of birth, mobile number, email) must be accurate and current.
3. ex333 may request a national identity card or other government-issued document at any time for identity verification.
4. Providing false information may result in account cancellation and forfeiture of deposited funds.
5. Keeping the account password and login details confidential is the responsibility of the user.
6. Operating an account on behalf of or in the name of a third party is strictly prohibited.

3 Deposit and Withdrawal Policy

All financial transactions at ex333 are conducted through fully secure and encrypted methods. The following terms apply to deposits and withdrawals:

• Minimum Deposit: ৳500 minimum per method.
• Minimum Withdrawal: ৳1,000 minimum per method.
• Withdrawal Time: Processing is generally completed within 30 minutes to 3 hours.
• Accepted Methods: bKash, Nagad, Rocket and Upay.
• Withdrawal funds will only be sent to a payment account registered in your own name.
• Transfers to third-party accounts are not possible and such requests will be refused.
• ex333 monitors all transactions to prevent money laundering and reserves the right to investigate suspicious activity.

4 Bonuses and Promotional Offers

Various bonuses and promotional offers are provided at ex333 from time to time. These bonuses apply under specific terms:

1. Welcome Bonus: 100% bonus on the first deposit, up to ৳8,000. A 20x wagering requirement must be met before this bonus can be withdrawn.
2. Each bonus may not be claimed more than once.
3. Bonus funds cannot be withdrawn directly; the wagering requirement must be met first.
4. Attempting to claim a bonus through multiple accounts or through methods that are not approved will result in the bonus being cancelled.
5. ex333 reserves the right to change, cancel or withdraw any bonus offer.
6. ex333 reserves the right to reclaim any bonus awarded due to a technical error.

5 VIP Program and Rewards

The ex333 VIP program has three tiers. Weekly cashback and special benefits are provided at each tier:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.5% weekly cashback and additional benefits.
• Gold: Up to 0.8% weekly cashback and top-priority support.

Progression through VIP tiers depends on your activity and gaming history on the platform. ex333 reserves the right to change the terms of VIP benefits. Cashback is processed every Monday in Bangladesh Standard Time (BST, UTC+6).

6 Gaming Rules and Fair Play

ex333 is committed to ensuring a fair and transparent gaming environment for all players. The following conduct is strictly prohibited:

• Any form of fraud, software manipulation or hacking attempts.
• Playing games using automated bots or software.
• Attempting to influence game outcomes by colluding with other players.
• Bonus arbitrage or exploiting the system in an unauthorized manner.
• Taking advantage of technical errors or bugs — any winnings obtained in such circumstances will be considered void.

If evidence of a violation of these rules is found, ex333 may suspend or cancel an account and forfeit any winnings without prior notice.

7 Intellectual Property and Content

All content, designs, logos, graphics, software and trademarks on the ex333 platform are the intellectual property of ex333 or its content partners.

• Reproducing, distributing or using any content for commercial purposes without the explicit written permission of ex333 is prohibited.
• A limited and non-exclusive permission is granted for personal, non-commercial use of the platform.
• Game software is the property of the relevant third-party providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, NetEnt, and others).

8 Privacy and Personal Data Protection

Protecting your personal data is the highest priority for ex333. How we collect, use and protect your information is described in detail in our privacy policy.

By opening an account at ex333, you agree to our Privacy Policy, which is an integral part of these terms. We use SSL encryption technology to keep your personal and financial information secure.

9 Account Closure and Restrictions

ex333 may suspend, restrict or permanently close your account in the following circumstances:

1. Violation of any clause of these terms.
2. Suspicion or evidence of fraudulent activity.
3. Providing false or incomplete identity information.
4. Suspicion of involvement in money laundering or illegal activity.
5. Self-exclusion or cooling-off requests under the responsible gaming policy.
6. Instructions from a regulatory authority or legal obligation.

You may also contact our support team at any time to request account closure. The policy on refunding any available balance after account closure depends on the circumstances involved.

10 Responsible Gaming

ex333 believes in responsible gaming. We care about the mental and financial wellbeing of our players. The following tools are available to you:

• Deposit Limit: Set a weekly or monthly deposit limit.
• Session Time Limit: Set the duration of each gaming session.
• Cooling-Off Period: Take a temporary break from gaming.
• Self-Exclusion: Suspend your account for a long-term break.

For more information, visit our Responsible Gaming page or contact us via 24/7 live chat. Gaming addiction is a serious problem — do not hesitate to seek help.

11 Limitation of Liability

To the maximum extent permitted by applicable law, ex333 is not liable for:

• Direct or indirect financial losses from gaming losses.
• Game sessions affected by internet connection interruptions.
• Losses caused by technical errors or unexpected platform downtime.
• Issues caused by faults in third-party game software.
• Losses resulting from the user's own negligence or disclosure of account details to an unauthorized person.

12 Dispute Resolution

If a dispute arises between ex333 and a user, resolution will be attempted through the following process:

1. First Step: Contact the support team directly. Most issues are resolved within 24 hours.
2. Formal Complaint: Send a written complaint to [email protected] — include the relevant date, time, transaction ID and a detailed description.
3. Resolution Time: For formal complaints, we aim to provide a written response within 7 business days.
4. Game Result Disputes: The provider's server logs will be considered the final evidence.

13 Technical Disruptions and Force Majeure

ex333's liability will be limited in the following circumstances:

• Natural disasters, earthquakes, floods or other unavoidable situations.
• Server outages from internet service providers.
• Government orders or instructions from regulatory authorities.
• Cyberattacks or technical problems caused by third parties.

In such circumstances, ex333 will make every effort to restore service as quickly as possible and provide users with the necessary information.

14 Amendments and Severability

If any part of these terms is declared illegal, invalid or unenforceable by a court or competent authority, all remaining clauses will continue in full force and effect.

ex333 reserves the right to change or remove any part of these terms. For significant changes, users will be notified as far in advance as reasonably possible. If you do not agree with the updated terms, you may request to close your account.

15 Contact and Support

If you have any questions or concerns about these terms, please contact us:

• Live Chat: Support available in Bengali 24 hours a day, 7 days a week.
• Email: [email protected]

Our support team is always at your service in Bangladesh Standard Time (BST). We are committed to resolving your issues quickly and effectively.